Refund Policy
SCELTO
FLEET MANAGEMENT PRIVATE LIMITED ("Company", "we",
"us", or "our") aims to provide the best possible service
through our Flota taxi app and website. We understand that there may be
instances where you are not satisfied with our services or need to cancel a
booking. This Refund Policy outlines the terms and conditions for refunds.
1.
Cancellation Policy
1.1.
Cancellation by User
1.1.1. Immediate Cancellation: If you cancel your booking
within 5 minutes of placing it, no cancellation fee will be charged, and a full
refund will be provided.
1.1.2. Late Cancellation: If you cancel your booking after 5
minutes of placing it, a cancellation fee may be charged. The amount of the fee
will depend on the time of cancellation and the specific circumstances.
1.1.3. No-Show: If you fail to show up at the designated
pickup location without prior cancellation, no refund will be provided, and a
no-show fee may be charged.
1.2.
Cancellation by Driver
1.2.1. If a Driver cancels your booking, you will receive a full refund.
We will make every effort to find an alternative Driver for you as quickly as
possible.
2. Refund
Conditions
2.1. Refunds will be issued under the following conditions:
- Service Unavailability: If a Driver is not available to provide the service, and the
booking is canceled by us, a full refund will be issued.
- Incorrect Charges: If you are charged incorrectly, you may be eligible for a refund
of the incorrect amount.
- Service Issues: If you experience significant issues with the service, such as
unsafe driving or unprofessional behavior by the Driver, you may be
eligible for a partial or full refund, depending on the severity of the
issue.
3. Refund
Process
3.1.
Requesting a Refund
3.1.1. To request a refund, please contact our customer support team
within 24 hours of the incident by providing the following information:
- Your name
- Booking reference number
- Date and time of the incident
- Reason for the refund request
3.1.2. You
can contact us via the Flota app, website, or email at support@flota.com.
3.2. Refund
Approval
3.2.1. Once we receive your refund request, our team will review it and
determine whether you are eligible for a refund. This process may take up to 7
business days.
3.2.2. If
your refund is approved, it will be processed and a credit will automatically
be applied to your original method of payment within 14 business days.
4.
Non-Refundable Charges
4.1. Certain charges are non-refundable, including but not limited to:
- Cancellation fees (if applicable)
- No-show fees
- Any other fees clearly stated as non-refundable in the booking
confirmation
5. Changes
to Refund Policy
5.1. We reserve the right to modify this Refund Policy at any time. Any
changes will be effective immediately upon posting the revised policy on our
app and website. Your continued use of our services following the posting of
changes constitutes your acceptance of such changes.
6. Contact
Information
6.1. If you have any questions or concerns about this Refund Policy,
please contact us at:
SCELTO
FLEET MANAGEMENT PRIVATE LIMITED
NO.235/1, 7TH STREET EXTN, GPM, GANAPATHY, Gandhipuram (Coimbatore),
Coimbatore South, Coimbatore- 641012,
Tamil Nadu, India
Email: support@flota.com
Thank you
for choosing Flota. We value your business and are committed to providing you
with the best service possible.